PARTY POLICY THIS IS A DROP OFF PICK UP PARTY ALL PARENTS OF THE GUESTS ARE KINDLY ASKED TO DROP OFF THEIR CHILD AND MAY RETURN AT THE END FOR CAKE TIME. (10 MIN TILL END) PARENTS OF THE BIRTHDAY GIRL ARE WELCOMED TO STAY. OUR PARKING LOT IS LOCATED AT THE BACK OF THE BUILDING FOR YOUR CONVENIENCE. ALL GUESTS RECEIVING SERVICES MUST HAVE A CONSENT FORM SIGNED. WE PROVIDE NON INVASIVE PROFESIONAL KID FRIENDLY SERVICES. THESE SERVICES ARE NOT PLAY / PRETEND;HOWEVER, ADULT GRADE SERVICES SUCH AS FOUNDATION/ CONCEALER / ADULT GRADE MANICURE+PEDICURE / EXTENSIONS / COMPLEX DESIGNS/REMOVAL OF GEL/SHELLAC ETC. ARE NOT RECOMENDED AND ARE NOT A PART OF BIRTHDAY PACKAGES. PLEASE SEE OUR RECOMENDED NAIL PREP SHEET OR ASK FOR UPGRADES/ SUBSTITUTION OPTIONS FOR GROUPS INTERESTED IN SUCH. WE RESERVE THE RIGHT TO REFUSE SERVICES TO CHILDREN WITH GEL/SHELAC NAILS. THE PRICE OF THE PACKAGE WILL NOT CHANGE. IF YOU HAVE LESS GUESTS THAN INITIALLY STATED AND /OR CONFIRMED, PLEASE KINDLY LET YOUR BOOKING STAFF MEMBER KNOW AT LEAST 6 DAYS IN ADVANCE TO YOUR PARTY DATE. IF YOUR AMOUNT OF GUESTS CHANGES DUE TO LAST MINUTE CANCELATIONS, THERE IS A NO SHOW AND /OR NUMBER OF GUESTS IS BELOW PARTY REQUIRENT OF THE ORIGINAL PACKAGE AGREED UPON, THE PRICE WILL NOT CHANGE.
IF YOU ARRIVE EARLY BEFORE YOUR SCHEDULED TIME, PLEASE KINDLY WAIT IN THE CAR. WE ARE SETTING UP FOR YOUR EVENT AND WILL BE READY TO RECIEVE YOU AT YOUR INITIAL BOOKING TIME. WE REQUIRE THIS TIME TO BE 100% READY FOR YOU. IF YOU HAVE ITEMS TO DROP OFF WE WILL GLADLY TAKE IT FROM YOU FOR SET UP BUT STAFF WILL ASK YOU TO WAIT OUTSIDE UNTIL PARTY TIME. PLEASE INFORM OF ANY CONDITIONS OR ALERGIES THAT WE SHOULD KNOW ABOUT BY CALLING 437-848-5900 OR EMAILING US AT [email protected] YOU DO NOT NEED TO BRING: A KNIFE, LIGHTER, BOWLS FOR SNACKS/ FRUITS/ VEGGIES ETC. WE HAVE ALL NESSCESSERY STUFF FOR SET UP. IF YOU OR YOUR GUESTS ARRIVE LATE, THE PARTY WILL STILL HAVE TO RUN IN THE ORIGINAL TIME FRAME AND WILL END AT THE AGREED UPON TIME. THIS IS TO INSURE FAIRNESS TO GUESTS ARRIVING AFTER YOU. IF YOU OR YOUR GUESTS ARE SIGNIFICANTLY LATE, WE CANNOT GUARANTEE THAT ALL SERVICES WILL BE PERFORMED AND OR FINISHED IN DUE TIME. THIS WILL RESULT IN SERVICE OMISSION AND ONLY SERVICES WE HAVE TIME FOR WILL BE PERFORMED. THE TOTAL REMAINING WILL NOT CHANGE. IF BY CHANCE THERE IS NO PARTY AFTER YOU AND YOU WISH TO FINISH THE SERVICES, THERE WILL BE AN ADDITIONAL CHARGE FOR EXTRA TIME.
IF THE CHILD REFUSES A SERVICE OR CAN NOT DO ONE FOR VARIOUS REASONS THE COST OF THE PACKAGE WILL NOT CHANGE. ALL APPOINTMENTS AND PARTIES REQUIRE A DEPOSIT. THIS DEPOSIT IS NONREFUNDABLE AND WILL CONTRIBUTE TOWARDS THE TOTAL COST OF YOUR BOOKING. BECAUSE SERVICES ARE PROFESSIONAL, THE TIME FRAMES WE GIVE ARE ESTIMATES OF TIME. SOME CUSTOMERS/ SERVICE STYLES CHOSEN COULD TAKE MORE/LESS TIME. DUE TO THIS WE RESERVE THE RIGHT TO FINISH LATER/EARLIER THEN THE FIRST AGREED UPON TIME. WHILE APPOINTMENTS AND PARTIES CAN BE RESCHEDULED OR CANCELED, THE DEPOSIT CAN ONLY BE APPLIED TO ONE FUTURE REBOOKING (SHOULD YOU WANT TO MAKE ONE) THIS INSURES FAIRNESS AND ALLOWS FOR FLEXIBILITY IN RESCHEDUALING WHILE UPHOLDING OUR COMMITMENT TO ALL OF OUR CLIENTS. WE THRIVE TOWARDS A LUXURIOUS, WORRY FREE EXPERIENCE FOR OUR GUESTS AND A SAFE WORK ENVIRONMENT. WE KINDLY ASK TO TREAT STAFF AND OUR LLAMA WITH KINDNESS AND RESPECT. ABUSIVE BEHAVIOUR TOWARDS THE LLAMA WILL RESULT IN TERMINATION OF MASCOT PERFORMANCE. PREMIUM HAIR DOES NOT INCLUDE COMPLEX HAIR STYLES THAT REQUIRE MORE THEN 1HR TIME TO BRAID PARTIES DO NOT REQUIRE ANY SET UP / CLEAN UP ON YOUR END SO PLEASE SIT BACK AND ENJOY MAKING MEMORIES WITH YOUR CHILD AND HER FRIENDS. WITH BEST REGARDS, GLLAMALLAMA TREAM